🌟 Universal Glows 10 Day Risk Free Money Back Guarantee
At Universal Glows, we are so confident you will love our products and want you to shop with complete confidence. If you’re not in love with your purchase, you can return it within 10 days for a full refund - with no out-of-pocket costs. We’ll cover all shipping costs and refund the full price of the product.
✅ Eligibility
To qualify for our 10-day money back guarantee, customers must:
- Email our team at contact@universalglows.com within 10 days of receiving the product to request a refund.
- Complete a short Request for Refund form / questionnaire provided by Universal Glows (this will be provided upon receiving the initial request for refund email)
- Provide clear photo evidence showing the product is in ‘new’ condition (no visible damage or misuse).
- Return any free gifts with purchase in original, unused condition.
📦 Return & Refund Process
- Once your refund request is approved, we’ll email you a prepaid return label - so you won’t need to cover any shipping costs.
- Ship the product back to us using the provided label. Product must be packaged suitably so as not to be damaged during transport.
- When the product is received and inspected by our team, we’ll notify you by email.
- Approved refunds will be processed to your original payment method within 5–7 business days.
⚠️ Exclusions
- Products damaged due to misuse, neglect, or unauthorised modifications are not eligible.
- Accessories (e.g., refill kits or replacement blades) are non-refundable.
*Universal Glows Pty Ltd reserves the right to withhold a refund in the event that we are not satisfied, with the amount of information and detailed evidence you provide to us.