30 Day Money Back Guarantee

30 Day Money-Back Guarantee

Universal Glows confidently provides a 100% money back guarantee on all our products. We aim to provide you with the best skincare devices to elevate your skincare regime from the comfort of your own home.

If however, you find yourself in an unlikely event that you do not see any results, and have followed our claims process listed below, you may return your product for a full refund. Now you can get the glow without the worry!

Please read and comply to our terms and conditions below.

To claim your Money-Back Guarantee:

1. Use our product for at least 30 days from the date of delivery.
2. You must complete at least 6 treatments; approximately 2 treatments per week.
3. You must take photos before every treatment and photos after every treatment.
4. If there are no noticeable results, email your 6 photos to us at contact@universalglows.com with your full name and order number. Please note all images must have valid date and time claims.
5. All 30 money-back guarantee claims should be done within 30 days of date of delivery.
6. We will assess your claim from here. Keep an eye out for emails.
7. If approved, we will refund you the product price (at the time of order) in FULL.
8. All refunds will be processed ONLY when products are sent back to our warehouse (under customer expense).

We can not express the importance of consistent use as well as reading and understanding the user manual prior to using any of our products. For those who are not consistent with their treatments, their results will directly reflect this. If the device hasn't been handled correctly or misunderstood via reading and understanding the user manual, the refund will not be issued.

It is extremely important that you understand how to use the Universal Glows devices correctly prior to use. We cannot emphasise enough the importance of patch testing, or using soft and normal power modes for first time users of our devices, in particular our Microdermabrasion Kit. We recommend no more than 2 treatments per week for this device to allow for newly, rejuvenated skin cells to be produced.

We may and reserve our right to withhold a refund in the event that we are not satisfied, with the amount of information and detailed evidence you provide to us.

If you have taken progress pictures and would love to share with us, please feel free to send it to us directly contact@universalglows.com.